Edsel Bolanio .

Experience Customer Service

Pasay City, Philippines

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Hourly Rate
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4 $/hr
Total Jobs Done
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N/A

Overview

I have 1 year of experience in Customer Service assisting customers in UK and US customers.I was well trained and currently working at one of the large and known call center company in the Philippines . I can provide chat ,email and phone support and do my best to give customer satisfaction by knowing their needs and provide satisfactory resolution.And i believe that emphaty ,patience, consistency,time management,positiveness,and calmness is a must to have a thorough and well received customer service.Upon working for almost a year in a customer service industry i can say that i already adapt and apply those skills by getting some commendations on my calls.I am always willing to learn and will do my best to familiarize with the product and how the system work in order to give possible satisfaction to customers. I am a part time freelancer and can manage my time to work into any given task.

Portfolio

No Portfolio Found

Experience

CUSTOMER SERVICE RERESENTATIVE

Expert Global Solution

2016-2017.

Handling uk base retail Customer Service (Amazon.co.uk Account) -Handling emails and phone calls -Follow rules and policies of the client . -Tracking orders and answering customers querry about order status and subscription. -Participate and work in a team environment.

TECHNICAL SUPPORT REPRESENTATIVE

Alorica Philippines

2017-Present.

Education

CERTIFICATE

Technical Education and Skills Development Authority, 2011 - 2013 2 Years.

Perform Computer Operations Perform mensuration and calculation